A New Model for improving Service Quality
碩士 === 崑山科技大學 === 資訊管理研究所 === 100 === Importance-satisfaction models (I-S model) can identify service items for improvement but cannot determine which service items can actually improve customer satisfaction. Although the Kano model can find the service items to enhance customer satisfaction, it can...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
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| Online Access: | http://ndltd.ncl.edu.tw/handle/46234749390795985520 |