Effects of Female Leadership Styles on Employee Morale and Organizational Climate:The Case of the Hotel Industry

• Main Authors: Chung,Yao-Jen, 莊耀仁
• Other Authors: Chao,Shih-Chi
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/95283277318267285186

碩士 === 開南大學 === 觀光與餐飲旅館學系 === 100 === The study generalized two major points. First, female leadership has been raising in recent years. Second, female employees are the major working population in the hotel industry. Therefore, it is of great importance that female hotel managers were selected as our primary research targets. Three main issues were discussed in this study. First, what are differences between female leadership styles in the past and at present? Second, how do female leadership styles influence employee morale? Third, what female leadership styles would have effects on organizational climate? The above issues were discussed in this study by selecting female managers and employees as the research participants. Qualitative methods were used in the research. Semi-structured, in-depth interviews were selected as an appropriate method to carry out the data gathering. An outline of the interviews was constructed in order to facilitate data analysis. Interview questions would be flexible based on interviewees’ professional knowledge and experiences, and also their diversity and differences. Participants were selected for the interview through recommendations of my thesis instructors and snowball sampling. Research results are as follows: 1. Female managers use considerable communication. They focus not only on achieving department goals with subordinates but on inferiors’ personal career growth. Besides, female leadership is neutral to any kind of leadership styles. 2. Employees' job engagement (work effort) and organizational identification will be promoted if managers show individualized consideration and intellectual stimulation in female leadership. In other words, if managers care about their employees and listen to their opinions, it will increase employees' willingness to work, and further, fulfill organizational goals. 3. Organizational climate is being deeply affected by communication network, understandings of leader, leadership styles, and participative leadership. The study showed that communication network of an organization is influenced by personal attributes of organization members. So that if department managers adjust their leadership styles to subordinates’ personal characteristics, it will help employees expand their organizational identification.