The Analysis Of Senior Citizens’ User Experience Of Community Caring Centers---Taking Guandu Community Caring Center As The Object

• Main Authors: Fu,Hsiu-Hsiu, 傅秀秀
• Other Authors: Chiu, Min-ko
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/98986651508887855568

碩士 === 玄奘大學 === 社會福利學系碩士在職專班 === 100 === Abstract Currently the related researches regarding Community Caring Centers, it’s rare to find the ones with senior citizens’ user experience of the community caring centers as well as the practicalities of the service provided. We live in the age of customer- service-orientated society; therefore users’ feedbacks are highly valued. The objectives of this research are, to reinterpret the implementation and the regulation of community caring centers through interviewing senior citizens who participated the activities provided from the center, analyzing their motivations for participating, their feedbacks, and the impacts on their personal lives; to improve the effectiveness of the future Community Caring Centers. This research is done with Qualitative Research Method, collecting the complete data through participation, observation and in-depth interviews. The objects of this research are selected by purposive sampling, there are 9 selected objects. The findings: •Most of senior citizens give positive affirmation regarding the services of the community caring center. •The user experiences of the services are influenced by unique individuality, the motives of participation, and the feedbacks. •Without the comprehensive guidance from the government, the senior citizens are not well informed with their entitled welfare services, rights, and welfare policies. •Ministry of the Interior doesn’t include Community Caring Centers as part of welfare services for senior citizens. •Using Andersen’s Behavioral Model as a comparison in the analysis, identifying the differences in organization nature, service provider, location and staff, I recognized this model is not suitable as a comparison. Suggestions according to the findings: •Government should integrate the guidance of welfare services to senior citizens; make them aware of their own benefits. •Provides the sufficient funds to handle the related service. •Improve the quality of the volunteers and social workers. •Make it more available and accessible; a more accurate evaluation of senior citizen’s demands and feedback; to pay much attention to senior citizen’s user experience.