Logistics center in the overall quality improvement to explore

• Main Authors: Yeh, Chinghua, 葉青華
• Other Authors: Yang, Changlin
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/52878576344837821777

碩士 === 輔仁大學 === 企業管理學系管理學碩士在職專班 === 100 === In order to increase the competitiveness of the logistics center in the market, the job requires the use of advanced equipment and technology, enhance staff learning and growth capacity, improved processes, customer satisfaction improve and enhance company's financial capacity is also necessaryTherefore, the overall quality of the ability to strengthen the management company for warehousing and logistics industry is an important issue, the purpose of this study to identify the lack of management, subject to the company's goals, performance indicators, the use of multi-reconstructed surface, and made improvements to explore suitable, in order to meet customer needs and conducive to enhancing the competitiveness of the company's industry. First, the use of financial, customer, internal processes and staff learning and growth of the four dimensions of performance indicators needs to convert, and the establishment of an effective overall quality of the performance measurement system, to find out the lack of the quality of management performance based on customer demand for re-use QFD to construct a demand model transformation, backward performance indicators to establish a program of action to improve the overall quality management of logistics providers. then let the companies can improve the overall quality of the company, and to maintain its competitiveness in the warehousing and logistics industry.