Integrating the Kano Model into QFD for Shower Toilet Design

• Main Authors: Tang Shih Chieh, 唐士杰
• Other Authors: Tseng Ching Chih
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/06377535013356426891

碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === The development of sanitary ware has been in the trend of electronic products: shower toilet, sensor faucets, auto-flush toilets, sensor dryers and such. Among them, shower toilet is with varied functions and differed from most electronic sanitary wares in the market. Shower toilet offers cleansing function for washing perinea and anal position. It brings different hygienic habit and experience. This research aimed at understanding the requirements, expectations and importance of shower toilet from user point of view. It integrates Kano Models and QFD into shower toilet design for finding out Voice of Customer, VOC. It is included with below points: 1.By using Kano Model questionnaire for learning shower toilet Kano quality elements and importance of each. 2.Use QFD for studying shower toilet development design priority. By collecting functions of shower toilet sold in the market and having expert interviewing method for generating shower toilet quality dimension and quality characteristics. Through questionnaires, it is classified the importance of quality characteristics for users and the element of Kano model and introduced QFD. By having study object, Roca, its employees from department of research and development, production, quality assurance, marketing and after-sales technicians for combining a cross-function team. Use card brainstorming method to deploy development design specification, evaluate customer demand and engineering technology relationship matrix. Moreover, by conducting appraisal of current conditions to quality elements competiveness of those three-brand products and introducing “quality characteristic deployment” and “competitor analysis” of QFD.