The Impact of Job Stress and Emotional Exhaustion on Workplace Deviance Behavior

• Main Authors: Chang, Tzui-Li, 張翠莉
• Other Authors: Chung, Yu-Ming
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/38852239899344820311

碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === This study have two objectives: to assess the impact of job stress and emotional exhaus-tion on workplace deviance behavior and to test the mediating effect of the employee’s perception of emotional exhaustion on the relationship between job stress and workplace deviance behavior. The research group is for financial and insurance industry employees and this research use purposive sampling to distribute questionnaire in Taiwan. The results came to 319 effective samples and the effective returns-ratio is 85.07%. The main results of this study are as follows: (1) job stress of employee has significantly positive effect on emotional exhaustion; (2) emotional exhaustion has significantly pos-itive effect on workplace deviance behavior; (3) job stress of employee has significantly positive effect on workplace deviance behavior; (4) the employee’s emotional exhaustion has some mediating effects to job stress and workplace deviance behavior. Implications of these findings and suggestions for future research are discussed.