Measure Service Quality In Three E-Commerce
碩士 === 大葉大學 === 管理學院碩士在職專班 === 100 === This study is mainly on discussion e-service quality and its influence of customer satisfaction. We measure e-service quality in three dimensions of website service quality, outcome quality and recovery service. This research is focus on the online comsumers....
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/38628984411441547293 |