| Summary: | 碩士 === 朝陽科技大學 === 社會工作系碩士班 === 100 === The burnout among social workers is very common and has been discussed a lot. The researcher found that emotional labor might cause social workers’ burnout, and supervision functions might play a significant role in the mechanism of emotional labor. In the meanwhile, via literature review, the researcher found that the factors influenced the supervision functions and emotional labor included the variables related the social workers, the supervisors, and the interaction of the social workers and the supervisors. Moreover, nondisclosure in the interaction of social workers and supervisors might play negative functions and needed to do deeper review. However, social work in Taiwan, almost no such research integrated factors mentioned above had been found in this issue, and that facilitates the researcher to put some effort in this topic.
The protective service social work had been recognized the hardest work, the heaviest pressure and the highest turnout in social work practices, therefore, the protective service social workers were selected as the subjects of this research. In other words, by the means of questionnaire of survey, the research was aimed to understand the emotional labor and the supervision functions among the protective service social workers integrated the factors of social workers, the supervisors, and the interaction of the social workers and the supervisors. And the purposes of this research were:
1.To explore the nondisclosure situations of the protective service social workers;
2.To explore the supervision functions of the protective service social workers perceived;
3.To explore the emotional labor situations of the protective service social workers;
4.To explore the significant variables that related the supervision functions of the protective service social workers perceived;
5.To explore the significant variables that related the emotional labor situations of the protective service social workers;
6.To make suggestions for strengthening the perceived supervision functions and reducing the emotional labor of the protective service social workers;
7.To offer suggestions for the future research in this topic.
For doing this survey, the researcher had designed 「The Questionnaire of the Perceived Supervision Functions and the Emotional Labor of the Social Workers」which include social worker variables, the supervisor variables, the interaction variables between the social worker and supervisor, and the three measurement scales of the nondisclosure, the perceived supervision function, and the emotional labor. Totally, 324 valid copies of questionnaire had been sent back from the protective service social workers in 16 Centers for Prevention of Domestic Violence and Sexual Assault of 22, and the response percent was 73.9%.
The findings of this study were as following:
1.The protective service social worker’s nondisclosure was lower-middle level. The nondisclosure factors from high to low in sequence were: the feeling and relationship with the supervisor, personal issues, and the feeling and relationship with the client.
2.The supervision functions of social worker perceived was higher-middle level. The supervision functions factors from high to low in sequence were: educational functions, regulatory functions, administrative functions, and supportive functions.
3.The protective services social worker’s emotional labor was very serious. The emotional labor factors from high to low in sequence were: basic emotional expression, emotion surface acting, emotional expression variety, degree of interaction, and emotion deep acting.
4.The significant variables related supervision function of protective service social workers were age, working years, protective services years; the significant interaction variables between social worker and supervisor were frequency of group supervision, supervision style, and nondisclosure of protective services social workers.
5.The significant variables related protection social worker’s emotional labor were age, average of case load per month, working years, protective services years; the variables related interaction between social worker and the supervisor included supervision style, and nondisclosure of protective services social workers.
Some suggestions were provided according to the findings, including:
1.To value the accumulation of protective service experience, the number of protective service social worker should be expanded and the supervisors should be included in the first priority.
2.To reduce the situation of high nondisclosure, the environment and the relationship of social worker and supervisor should be kept in security and comfort.
3.To cope with the high emotional labor, the self-awareness in emotional labor of social worker should be promoted, the multiple assessment ability of supervisor to the supervised social worker’s emotional labor should be strengthened, and the profession help of counselor should be provided.
4.To promote the supervision functions, the supervisor should take feeling, emotion, and nondisclosure of social workers into the consideration in the supervision process.
After viewing the whole research, some limitations were exploded. Therefore, the researcher offered some suggestions for the future research in this topic.
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