Exploring Training Transfer of Interpersonal Communication Skill and Resilience in A Service Learning Course

• Main Authors: Yi-Hsuan Hsu, 許懿萱
• Other Authors: Pei-Yuan Ting
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/21328740568020632787

碩士 === 中原大學 === 企業管理研究所 === 100 === Recently, many news reports that young people in Taiwan appears to be weak in bearing pressure at the same time, they also seems to lack of interpersonal communication skills. At the same time, Taiwanese government has put emphasis on service-learning course and listed it as part of the educational development policies. As result, the issue of service learning has received great attention in academic. The literature shows that service learning courses can cultivate the youngster’s ability which their lack of. But most of the studies focus on students’ learning at school. There has been very few research about how the students in service learning course apply their learning in the workplace Therefore, the purpose of this study is the training transfer of service learning program which include the extent and process of learning interpersonal communication skills and resilience. Moreover, how they apply their learning in service learning course in to workplace will also be explored. This study mainly uses the qualitative research methods which interviewed with the students who has been involved in the course, and now have entered the workplace for more than one year. 　　The study found that in the process of the course, the students have learned to communicate which different kinds of the people which include the team members, teachers and the mentors in the non-profit organizations. At the same time, the constant difficulties in interpersonal communication seem to help the students to learn and grow from the failure. The results also show that after experiencing so many negative experiences in communication, the students have learned that they should communicate their needs and requirement while solving the problem. As result, the communication problem has been gradually decreased. Therefore, when facing the next problem, the students would have more confidence to communicate their needs. In addition, students also show more resilience when facing both internal and external setbacks, because they had support from the teacher, peers and their own reflection from the experience consequently, they would not escape but try to find different ways to solve the problem when facing difficulties. At the same time, this study also found that there seems to be an interactive relationship between the interpersonal communication skills and the resilience. When the students go into their workplace, they seem to have better communication skills and higher level of resilience when comparing with their colleagues. In other words, what the students have learned in service learning in term of resilience and communication skill has successfully transferred into their workplace. It is hoped that the result of the research could be a reference to students, educational sectors and business.