Applying Service Experience Engineering to establish gender friendly environment for health care settings

• Main Authors: Man-Yun, 何曼筠
• Other Authors: 白佳原
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/05266560213874968074

碩士 === 中山醫學大學 === 醫療產業科技管理學系碩士班 === 100 === Traditionally the design for medical space and operation procedure are projected from medical staff prospective, ignore the convenient, comfort and privacy of the patients. Therefore, there are highly demands for gender-friendly in health care settings. Although the Department of Health, Taiwan had put the issue of patient privacy protection into hospital accreditation, the actual contribution to the aspect of providing gender-friendly health services and environment is still uncertain. The concept of “gender-friendly” has gained lots of attention in recent years. This study aimed to reveal the difference on the motivation, needs, and preferences between genders, which will further improve the environment for health care settings in a much gender-friendly way. Some hospitals improved both the environment hard ware and medical procedures and promote women-centered outpatient clinic and wards at the same time. However, when the needs of women were not inspected from the gender’s point of view, sometimes the rights of men could be compromised. This study used Service Experience Engineering (SEE) to analyze the usage and needs on different genders, in internal medicine department, and to design the rules for gender-friendly medical services. The results are as follows: men value the privacy of the examination space and the safety of health exam gowns as much as women. However, most privacy policy focused on women rather than men; women have a highly demand towards the parking spaces, the nursery room, barrier-free facilities and patient exam gowns. Women pay much attention to the coverage of curtains and gowns to protect their privacy. There are few studies inspecting gender related health-care issues focusing on gender-friendly medical space designs. The results of this study suggest it should focus equally importance on the usage and needs for men as well as for women, especially on men’s privacy, to build a gender-friendly environment in health care settings.