Using Fuzzy Delphi Method and Analytical Hierarchy Process For the indicators of service performance on the trade union
碩士 === 中華大學 === 工業管理學系碩士班 === 100 === The quality of service is regarded as a key factor of today's business competition tool for competitive advantage for business. In this study, firstly, we survey the service indicators proposed by other scholars. Then, we use SERVQUAL scale dimensions and F...
| Main Authors: | , |
|---|---|
| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2012
|
| Online Access: | http://ndltd.ncl.edu.tw/handle/44965369631423771453 |
| Summary: | 碩士 === 中華大學 === 工業管理學系碩士班 === 100 === The quality of service is regarded as a key factor of today's business competition tool for competitive advantage for business. In this study, firstly, we survey the service indicators proposed by other scholars. Then, we use SERVQUAL scale dimensions and FDM to construct the service indicators for the trade union performance assessment. Finally, we apply the AHP to get the weights of the indicators. We hope the study’s results are useful to assess the performance of trade unions.
|
|---|