A Study on the Factors Influencing User Satisfaction with IBM Rational Tool

• Main Authors: Chen,Peiyen, 陳佩妍
• Other Authors: Roan,Jinsheng
• Format: Others
• Language: zh-TW
• Published: 2012
• Online Access: http://ndltd.ncl.edu.tw/handle/57111608739537784807

碩士 === 國立中正大學 === 資訊管理學系暨研究所 === 100 === Abstract Computer-aided software engineering (CASE) tool are commonly utilized to facilitate software development. IBM Rational Tool occupied 47.7% of the CASE tool market according to an IDC report in 2009. Studies had proved that adopting IBM Rational Tool not only reduces expenses but also enhances software quality, however, the factors influencing software developers’ satisfaction with the tool is yet to be explored. This study incorporated system importance and job characteristics into Information Systems Success Model to investigate such factors. 287 questionnaires were distributed to the IS personnel of a major high-tech manufacturing company in Taiwan and 187 valid responses were received. The collected data were analyzed with PLS analysis and the results were as follows. 1. Information quality had a positive impact on perceived usefulness. 2. Information quality had a positive impact on user satisfaction. 3. System quality had a positive impact on perceived usefulness. 4. System quality had a positive impact on user satisfaction. 5. Perceived usefulness had a positive impact on user satisfaction.