The association among customer relationship management, satisfaction, loyalty and service quality for home-delivery company：A case study of Maple Logistics Express
碩士 === 台南應用科技大學 === 商學與管理研究所 === 99 === With the rapid changes of times together with the remarkable advances in science and technology, customers are more demanding in the domain of the service quality of freight transport. Customers nowadays prefer a more convenient mode of consumption. Under...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/49269036461897263389 |