| Summary: | 碩士 === 淡江大學 === 資訊工程學系碩士在職專班 === 99 === An insurance company often composed of many professionals within its back on house departments. Therefore, employee movements often cause much impact. When it occurs, gap of human resources appears; new comers unable to pick up the work in short period of time which impacts to operation of the company.
In order to minimize the impact, setting up standard operation procedure, i.e. SOP, became a crucial policy for an organization. Research shows 3 obstacles exists in writing a SOP:
(1) Inconstancy of SOP formats.
(2) SOP writing software incompatibility.
(3) Scattering documents managements. Files saved randomly in PC or desktop, difficult to locate them.
During the handover process, we often use nature language in transferring work experiences, on top of the SOP documents inconsistency; it often causes the confusion to company new comers, even causes damage to the company. Captioned thesis is to discuss and research on transferring the “hands-on experiences” via computer technology, and offer the solutions for organizations to pass on their intellectual experience properties.
Per thesis provide a framework for transferring experiences. This is prototyped by a senior staff categorized his/her work contents, documents, and media then writing the SOPs and procedures through a structural formats. This framework helps all new comers understand the certain work contents within a short time repeatedly, further to deliver the result of transferring experience properties.
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