| Summary: | 碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 99 === This study incorporates the intellectual capital into the evaluation of bank efficiencies in Taiwan using Network SBM proposed by Cooper, Seiford and Tone (2007). We modify their model to a multi-stage Network SBM model to evaluate the operating performance of banks in Taiwan. During the first two production stages, the intellectual capital variables are included to analyze the performance of the banking business. The banking operational process is divided into four stages. Stage-1 measures the banks’ ability to create intellectual capital (Capability). Based on the inputs of operating costs and asset depreciation expense (fixed capital), the outputs are income from innovative businesses (innovation capital), expenditures on the information equipment and software technology (process capital), proxy variables of human capital (human capital), and the amount of deposits (customer capital). Stage-2 measures the banks’ efficiency of funding allocation (Efficiency). Based on the inputs of intellectual capital (include innovation capital, process capital, human capital, customer capital), the outputs are income from loans, investments and non-performing loans. Stage-3 measure the banks’ ability to create revenue (Profitability). Based on three inputs (include loans and investments), the outputs are income from interest and investment-related income. Stage-4 measures the banks’ ability to create market value (Marketability). Based on the inputs of stage-3, the outputs are income from market to book value and market value.The results of the Network SBM DEA model provide a wider menu of benchmark banks at each stage for the managers to emulate in the value creation process of the intellectual capital. Final, the efficiency of the Network SBM and the conventional DEA has significant differences by using the Wilcoxon signed ranks test.Stage-4 measures the banks’ ability to create market value (Marketability). Based on the inputs of stage-3, the outputs are income from market to book value and market value.The results of the Network SBM DEA model provide a wider menu of benchmark banks at each stage for the managers to emulate in the value creation process of the intellectual capital. Final, the efficiency of the Network SBM and the conventional DEA has significant differences by using the Wilcoxon signed ranks test.
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