| Summary: | 碩士 === 南台科技大學 === 企業管理系 === 99 === The Non-Profit Organizations (NPO) developed rapidly in the past 20 years in
Taiwan, and played an important role in social stabilization. Although, the concept of
the NPO management is not popular yet, the performance evaluation which is the core
of management is the key factor to enhance the accountability and promote the NPO
commercialization.
This article is based on the structure of Balanced Scorecard (Kaplan & Norton,
1992) , the model of CORPS for NPO (Seetoo, 1999) and past related researches. The
concept of two stage analyzation is applied in the performance evaluation of service
quality and job satisfaction for 3 kinds of class in YMCA, Tainan within April to May,
2011.
The results are: (1) YMCA, Tainan has to improve its environmental safety and
comfortability. (2) Focus on retraining after class, real-time replying and the
professional ability of class. (3) Concentrate on students’ demands more. (4) The
Communication between managers and teachers plays a key role of the policies framing
and practicing. (5) The authorization and encouragement to teachers are necessary. (6)
The identity of aims and missions of NPO is another kind of rewards greater than the
essence, such as salary.
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