A Study of Work Stress and Retention of Air Traffic Controllers and the Moderative Effect of Personality Traits

• Main Authors: Jin-Long Dou, 竇金龍
• Other Authors: 朱惠琴
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/49836045741622271102

碩士 === 樹德科技大學 === 經營管理研究所 === 99 === According to the survey done by Institute of Occupational Safety and Health Council of Labor Affairs, air traffic control is one of the most highly professional and stressful jobs; the stressful level is much higher than most jobs in other industries. Every operation involves hundreds’ lives and deaths. A quantitative research method was adopted to investigate the relationship between work stress and the retention of the CAA flight controllers, as well as the moderative effect of personality in between. One hundred and ninety-five questionnaires were distributed to the Civil Aviation Authority air traffic controllers with 163 (83.5%) valid returns. The results showed: (1) personality traits and work stress is significantly related. The higher level of “openness to experience” the air traffic controllers are, the better they deal with the work stress; (2) the higher the “agreeableness” of the air traffic controllers are, the higher level of job retention they tend to have; (3) work stress and the retention are negatively related; in which the “personal factor” is the most significant factor that affects retention; (4) the personality trait “agreeableness” has a moderative effect between work stress and retention. In other words, the higher the agreeableness is, the lower influence of work stress is on retention.