The Impact of Mobile-Phone Network Service Quality on Customer Satisfaction in Viet Nam
碩士 === 樹德科技大學 === 資訊管理系碩士班 === 99 === This research has proposed a conceptual framework to investigate the effects of customers’ perceived service quality and brand awareness on customer satisfaction. To test the conceptual framework by quantitative method, SPSS package (version 17) has been used to...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/03437744081766880708 |