The Operational Performance Evaluation on Applying RFID Technology to the after Service- A Case Study on Company G

• Main Authors: Hai-yen Chang, 張海燕
• Other Authors: 廖鴻圖
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/99097160421582718876

碩士 === 世新大學 === 資訊管理學研究所(含碩專班) === 99 === In After-Sales Service process, correctness and timeliness of products information is the key point for benefit of After-Sales Service, this thesis used benefit to analysis RFID（Radio Frequency Identification） technique import case of company’s After-Sales Service repair management process for the receive, repair, testing and shipping. Analysis with import RFID before and after of improvement condition, and use benefit analysis method for evaluate repair performance. First, analysis case of company’s After-Sales Service process to understand the company’s operation and used the time and cost for each process. According to the environment to execute simulate experiment. The research result while case of company importing RFID, simplified the repair process. TAG data by card reader to get messages, can reduce part of operating time and cost down for six staff. Reduce each process to find goods and avoid input error data in the system, to make the management easy to understand the goods states and place, increase efficiency, and indirectly improve whole company’s profit and competitiveness. While the case of company after importing RFID has huge of benefit for competitiveness and operating performance. This study also provides importing RFID benefit analysis method to identify that after importing RFID have more benefit than start to import RFID cost. This study provides typical of benefit analysis method for well reference of case.