Application of Quality Function Deployment and Grey Relational Analysis in Educational Service Quality-A Case of the Elementary School of Yunlin County

• Main Authors: Kuei-Mei Yeh, 葉桂梅
• Other Authors: 鄭錳新
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/67k253

碩士 === 國立虎尾科技大學 === 經營管理研究所在職專班 === 99 === The purpose of this research is to analyze importance and satisfaction of education service quality for students and householders in the Elementary School of Yunlin County, and to find out the priority items that school should do improvement at once. The main results are as follows: First, the most important educational service quality for students and householders has three items: "School has a clear escape instructions and safe equipment", "School provides students with health, nutrition, delicious lunch", "School has health, adequate drinking water facilities". Second, the most dissatisfied educational service quality for students and householders has four items: "The school toilets are clean and tidy", "Schools’ barrier-free environment and facilities are convenient for physical challenges to use", "Campus sports facilities have improved", " The news about of school activity can be seen soon in the cable television and newspaper".Third, from the point of view of impotance –satisfaction model , the priority improvement in educational service quality for students and householders has four items : "School has health, adequate drinking water facilities", "The school toilets are clean and tidy", "School has excellent tradition and universally known", "Students easily understand the content of the textbook when teacher uses many materials and methods". Fourth, from the point of view of quality function deployment, the priority improvement in educational service quality for students and householders has four items : "School has health, adequate drinking water facilities", "The school toilets are clean and tidy", "Teacher quickly treats when student suffers from problems", "School certainly pays attention to the safety of students ". Finally, comparison between grey relational analysis of the Quality Function Deployment and traditional Quality Function Deployment, they are not same about 64% in the order of educational service quality for school’s technical demands.