A Study on Staff Satisfaction in 85℃ Compound Chain Stores at Taipei Metropolitan

• Main Authors: Hsuan-Ming Kao, 高瑄敏
• Other Authors: 賴福來
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/u2n553

碩士 === 國立虎尾科技大學 === 工業工程與管理研究所 === 99 === Amid society changing, service industry has taken the helm in Taiwan. As the service industry offers services to “people”, employee working satisfaction level has thus become so important that all major corporations treat it as indispensable issue. Questionnaires are conducted on 85℃ Compound Chain Stores in this research, Job Characteristics Model （JCM）and Kano two-dimension model are used to explore work degree of satisfaction in service employee. Instead of other methods frequently used for measuring employee satisfaction level, Survey by including 47 items of the questionnaire, Motivating Potential Score （MPS） is used in this research to indicate whether the jobs could own the features of motivating employees potentiality. Kano two-dimension model is also used for sorting the attribute of working satisfaction so as to search the critical quality elements that employees cares, the study shown that 85℃ in Taipei retail sales personnel much of 20 to 25 years old have the university school record unmarried female. Overall the education level （duty） as the high school and the period of service is four to five year staff, has highly the degree of satisfaction. Moreover aims at the Kano two-dimension model to classify attribute of the work degree of satisfaction, discovered that has two one-dimensional quality element, three items must-be quality element, the above gives reference and helps 85℃ to improve the staff in the job design and the degree of satisfaction, enables the enterprise to make the most effective assignment in the limited resources, then the improvement workmanship, the promotion productive forces, increase the work degree of satisfaction.