| Summary: | 博士 === 國立臺灣科技大學 === 資訊管理系 === 99 === Given the rising importance of considering knowledge as a key organizational asset, how to manage and leverage these assets appropriately is critically important. To enable organizations to implement and utilize the benefits to be gained from knowledge management activities, there is today an increasing demand for organizations to implement the knowledge management system (KMS) at an accelerating pace. However, to effectively exert the benefits of knowledge management system, users have to be willing to use it first. In order to understand how increase a knowledge worker’s intention to use a KMS, this study applies Technology Acceptance Mode as its theoretical framework to exploring the effects of external variables, i.e., information quality, task-technology fit, and compatibility.
According to the results of this research, to enhance a knowledge worker’s perception of usefulness of a KMS, it should not only consider the information quality, but also consider the meet between the system and the knowledge requirements of his/her tasks. That is, if the fit between user tasks and KMS is high, the effect of information quality on user perception of usefulness will be more significant. Oppositely, even though information provided by a KMS is highly qualified, a knowledge worker will not perceive directly the KMS is usefulness if the system cannot fulfill the knowledge requirements of his/her tasks. Furthermore, a KMS should be compatible with user knowledge work style and habit, and provide appropriate knowledge tools to assist user work. A well-built KMS, which possesses these characteristics, can then be really tailored to user knowledge management activities.
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