A Model of Employee-Customer Rapport in the Service Encounter
碩士 === 國立臺灣大學 === 國際企業學研究所 === 99 === The rapport between employees and customers represents a particularly salient issue in many service industries. Past empirical evidence has indicated that the rapport between service employees and customers can influence service outcomes However, there has been...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/66761134404415754253 |