| Summary: | 碩士 === 國立臺灣大學 === 高階公共管理組 === 99 === Patient or nurse call system is a necessary communication system that provides patient to inform the nurse for assistance and has been seldom discussed in hospital. According to personal experience, the system is expensive in building and maintenance, complexity in managing the calling process, and poor communication quality.
In this study, a new patient call system was developed by extending and integrating the original functions, including easy use, quality improvement, as well as addition of concept of integration and value-added.
The main differences of this new system over traditional system were integration of patient call system with telephone communication system and hospital information system together within a hospital. A set of the new system has been set in TS hospital.
The most importance of this study was to a) integration of communication system by in combination of patient call system with telephone system to provide the nurse to receive the patient calling information at any position in the ward; b) integration of patient call system with hospital information system to let patient information appearing in any computer screen in any nurse station or mobile nursing station. Therefore, nurse can easily use telephone system or transfer the information to ask for assistance. Further, whole calling and treating process was conveniently recorded in computer.
After preliminary testing this new system, the early response of nurses was good, but further evaluation is necessary.
During the Improvement of the system, I found integration of medial information in TS hospital to provide the best patient care system as the ultimate integration goal through the ideas of simplification of the patient care, improvement of quality, integration and value-added. The implementation of an excellent medical information system, especially commercial system, is difficult in Taiwan. Therefore, I propose a strategy to integrate patient call system, nurse call system and patient care system together in each hospital based on its requirement and financial support. This system can present the advantages in information and communication system in medical care system completely. Patient cares will become easy and efficient.
Further studies and persistent improvement of the system is necessary.
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