Exploring Performance Indicators for University Libraries in Taiwan

• Main Authors: Yi-Syuan Wang, 王怡璇
• Other Authors: Hao-Ren Ke
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/49716648065174623943

碩士 === 國立臺灣師範大學 === 圖書資訊學研究所 === 99 === University libraries play an important role in universities not only in terms of information resources and services but facilitation and support on research. Therefore, the operational performance becomes an essential consideration in university libraries. However, lacking standardized and universal guidelines make the practical implementation of performance evaluation hard to achieve. This study aims to analyze and develop a set of feasible and suitable performance indicators for university libraries in Taiwan. The study was comprised of two stages: the indicator construction stage included primary literature review based on the existing library performance standard ISO 11620 and related research. The process of exploring the indicators of the performance measurement for university libraries was designed by Delphi method. The Delphi panel was composed of 21 professional library administers. The study was ended by all the participants reaching consensus and stability towards applicable performance indicators through three rounds of questionnaire survey. The research results were showed as follows. First, tools and models of performance measurement vary in different university libraries due to various purposes and needs. Second, accomplishing overall operational performance measurement still has its difficulties and limitations. Third, four referable dimensions of performance measurement are “Resources & Infrastructure,” “Use,” “Efficiency,” and “Potentials & Development.” Ultimately, the study concludes 27 key performance indicators. Suggestions are provided for practical applications and future research. The study provides an applicable set of performance indicators, and it is expected to be a significant reference for university libraries.