A research of the relationship among burnout, organizational commitment, organizational citizenship behavior, and turnover intention─ based on Taipei Banking

• Main Authors: Tsai, Wan-Hua, 蔡宛樺
• Other Authors: LAI, MING CHENG
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/62423028738728616366

碩士 === 國立臺北商業技術學院 === 商學研究所 === 99 === This study aimed to investigate the financial crisis after bank employees and in the second financial reform, the banking and benefit from narrowing the gap increases, the business pattern gradually changed to increase the fee income-based, face a variety of new services, line workers in depletion of the organization’s work status, and their influence between organizational behavior. Samples are 14 banks in Taipei, for example, convenience sampling method used to collect data, a total of 800 questionnaires, 765 copies, of which 1 is invalid questionnaires, the effective sample rate of 96%. The collected data analyzed using structural equation modeling to test the hypothesis. The results showed: (1) Burnout and organizational commitment and organizational citizenship behavior of a significant negative impact on turnover intention, but a significant positive effect. (2) Organizational commitment on organizational citizenship behavior with a significantly positive effect, but with a significant turnover intention, the negative impact. In the study, the findings presented for practical operation of the managerial implications and suggestions for practical application and follow-up studies were discussed.