Understanding Required Capabilities of Leading Users in Hospital Information System Development Project

• Main Authors: Hsiu Chiao, 陳秀喬
• Other Authors: Shih-Shieh Hsu
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/22636531201917732448

碩士 === 國立中山大學 === 資訊管理學系研究所 === 99 === In order to response to the demands resulted from environmental changes, hospital launches various information system development projects. Different from most information system development projects in the past, which are leaded by developers, the leaders of those projects are physicians or administrators. Unfortunately, the observed project failure rates are high. Since those projects are highly related to the operational performance of hospital, there is a needed to investigate into this issue in depth. Among those factors contribute to high failure rates, one very important cause is that many project leaders are lacking of adequate capabilities. This study adopted case study approach. After interview the leaders, members, and developers of three projects, critical capabilities that project leader should possess are identified. I concluded that those non-IT background project leaders should possess at least five basic capabilities, including knowledge, project management ability, interpersonal skills, ability to distribute resources, and flexible capacity. I also identified their priority based on project characteristics. The results can serve as reference for project leader selection in hospital and basis for future studies in this area.