A Study of The Service Quality Improvement of The Network Deployment Process for The Telecommunications Industry by Simulation Technique

• Main Authors: Jung-Wen Chang, 張榮文
• Other Authors: Pin-Yang Liu
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/09757972848905490127

碩士 === 國立中山大學 === 資訊管理學系研究所 === 99 === With the liberalization of the telecommunications industry, Taiwan has become a broadband networked society. People hope greatly that the current three private fixed network companies will break the telecommunications monopoly and bring new technology. Nevertheless, due to the fact that the existing service provider, Chunghwa Telecom, keeps raising difficulties over the connection of their lines and the regional governments also have many restrictions of the excavation and pipe laying, the service is unavailable in the place where there is no network deployment. Thus the fixed network companies build networks strategically in high-income metropolitan area and industrial park. The related quality management of network building is much significant. A service blueprinting will identify possible fail points and weak links in the service delivery process and then improve service quality. This study of the analysis of the telecommunications network deployment is to explore possible fail points in the process and provide improvement plans through service blueprints. In order to know the results of process improvement, system simulation which can build the original and improved process modes and ARENA process simulation software for simulation and analysis in a variety of conditions will be used. When the related industries establish the perfect service model, this is for their reference.