The Reliability Analysis of Mystery Shoppers Examining the Service Quality of a Cram School in Southern Taiwan
碩士 === 國立中山大學 === 人力資源管理研究所 === 99 === More retail and service firms are using mystery shoppers in Taiwan to monitor their frontline operations and to assess their customer service, since the concern over whether their customers are truly satisfied is increasing. However, virtually nothing is known...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/04629232000931068116 |