| Summary: | 碩士 === 國立屏東教育大學 === 教育科技研究所 === 99 === The participants of this study were the teachers of the special education classes. Due to the shortage of manpower and support resource at school, the teachers in the special education classes needed a knowledge management system to help them handle the enormous special education affairs . This study was carried out by action research by Google Sites, which could be easily used, no need to build any other systems and no maintenance fee. The purpose of this study was to help the teachers solve their problems when they used Google Sites. Besides, the researcher would like to know about the difficulties these teachers might face when they used Google Sites and the solutions for these problems, and furthermore to know the effects of this study. The results were as follows:
1. The researcher used a questionnaire and interviews to understand the need of special education teachers for using knowledge management systems, and found that they highly needed these helps, teaching material database, information search within school web, document collaboration, and activities photos sharing.
2.The problems that the researcher faced to build the knowledge management systems were lack of friendly web environment in school, how to make the special classes teachers using the knowledge management system, the teachers’ worries for sharing teaching materials, the heavy volume of teaching materials causing difficult to share, and how to increase the use of the sites. The solution were as follows: The researcher used wireless base station to build a LAN to solve surfing and sharing printer problems, and reducing the difficulties for using digital teaching materials. The researcher also taught these teachers how to use the system after classes, and provided them user manuals for reference. When the teachers had difficulties to use the system, the research advised them on the solutions. Furthermore, the researcher built a site only for the special education classes teachers, and taught them to use an easy tool and provided it for them. Besides, the researcher used a free web space to solve the problem of sharing teaching materials. The researcher provided abundant web resources to the teacher to increase the opportunities to use the sites, and helped them to get accustomed to the knowledge management system.
3.The researcher used a questionnaire and interviews to understand the teachers’
satisfaction of using the knowledge management system. The results showed that
they had high satisfaction for using the system.
Keywords: knowledge management, document collaboration, special education teachers
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