| Summary: | 碩士 === 國立高雄第一科技大學 === 資訊管理研究所 === 99 === In Taiwan, insurance density (the average of insurance expenditure per capita) is US$2,757.6; premium income is 63,774 million dollar. Taiwan was placed 13th on the list of Global Ranking of Top 20 Premium Income in 2009. In addition, Taiwan was also global NO.18 in Insurance Density in 2009. The above shows Taiwan is a country many people buy insurance. Insurance proposal system has an importance place for salesmen in Taiwan.
Insurance salesmen plan suitable policies for customers through the proposal system. However, every proposal system is incompatible with each other. Furthermore, there is no research topic of related papers focus on insurance proposal system. Therefore, this research constructs an insurance proposal system and evaluates its usability.
This research consists of two phases: prototype phase and formal system phase. In prototype phase, we developed prototype based on requirements determination and functional analysis. Then we analyze users’ preferences and suggestions for prototypes through questionnaires. In formal system phase, we developed proposal system according to result of prototype phase firstly. Secondly, system was investigated through usability evaluation methods. Finally, researcher analyzed results from usability evaluation to propose conclusion and suggestion.
Twenty-two and twelve subjects participated in the two experiments respectively. The prototype consists of twelve web pages. Its satisfaction is between 3.05 and 3.86, overall satisfaction is 3.46, and standard deviation is 1.16. The satisfaction of item “the display data fields meet my demands” in browsing announcement page is under 3. It shows that users don’t agree to which the display data fields in the page meet their demands. The types of announcement are indefinite maybe causes the satisfaction of browsing announcements is lowest. Besides the item, others are all over 3. It can be deduced that users may satisfy with the prototype.
The data of formal system phase shows that the error rate and help-seeking times of each participant are 3.03% and two times. Participates’ average total time is 831 seconds. Those results can be compared with improved system, and investigate whether the system is more efficient and effectiveness. All constructs of Questionnaire for User Interaction Satisfaction (QUIS) are between 5.23 and 5.92; average is 5.69, and standard deviation is 1.09. It show participants had positive feelings for the system in overall reactions to the software, screen, terminology and system information, learning, and system capabilities. The average score of System Usability Scale (SUS) is 74 is higher than Bangor .el proposed 72 points. It indicates the proposal system is good system. The score could be compared with improved system, and investigate whether the system get higher scores than old system.
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