A Study Examining the Influence of Leadership and Organizational Climate on Employee''s Intention to Stay at Travel Agencies in Taiwan

• Main Authors: Hui-ni Huang, 黃惠妮
• Other Authors: Chia-chun Wang
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/01284865841963573670

碩士 === 南華大學 === 旅遊事業管理學系碩士班 === 99 === 　　Recently, the government of Taiwan promotes “2008-National Development Plan” actively. The policy of opening the market toward Chinese tourists wholly improves the tourist service industry to bloom and to be much more important. However, the turnover of travel agencies in service industry is higher than usual, it causes personnel expenses and training costs to increase and raises the possibility for enterprises to lose choice employees. It is necessary for study to find some significant factors of the influence of employee intention to stay in job. Then forward a plan to improving the employee willing of stay in job, so the main purpose of this research is making a study of supervisor''s leadership and organizational climate of employee is right to stay the influence of intention to stay in job. 　 　　In order to reach the above objectives, questionnaires were distributed with a return of 271 valid questionnaires. The data was analyzed by a number of statistical techniques such as description statistics, t-test analysis, One-way ANOVA, Pearson Correlation analysis, Regression analysis. The evidence found in the study indicated that: 1.The background has an effect on employees intention to stay. 2.There is a positive relationship between leadership behavior and organizational climate. In particular, consideration-structure balance leadership has significant effects on organizational climate. 3.There is a positive relationship between leadership behaviors and employees intention to stay. In particular, consideration-structure balance leadership has significant effects on employee intention to stay. 4.There is a positive relationship between organizational climate and employee intention to stay. In particular, the variable “risk” has significantly positive effects on employee intention to stay.