CLASSIFYING FRONT-LINE STAFF’S SERVICE BEHAVIORS AND THEIR IMPACT ON SIGNIFICANT CUSTOMER PERCEIVED OUTCOMES
碩士 === 國立彰化師範大學 === 人力資源管理研究所 === 99 === The service behavior has a widely acknowledged significance. Employee’s behavior or their underlying serve towards to customer need is a key issue to facilitate encounter effectiveness. People, as employees and customers are essential to the process of value...
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| Format: | Others |
| Language: | en_US |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/97011199567236072396 |