The analysis of delayed-action response interval in the fire branch of Taoyuan County - by using RCA

• Main Authors: Tzu-yen Chien, 簡慈彥
• Other Authors: 許文科
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/27785087746697507802

碩士 === 國立中央大學 === 土木工程學系碩士在職專班 === 99 === The fire department carries out its three missions of “fire prevention”, “rescue work”, and “emergency first-aid” in accordance with fire services related laws. As time goes by, there is an increasing number of emergency medical services need to be accommodated. For example, the Fire Bureau of Taoyuan County had around sixty-three thousand emergency medical services in 2009. Although the mentioned bureau has been always in the first rank of fire service satisfaction survey, there are still some extraordinary cases, mainly related to the response interval, which might cause disputes. The main reason of an extraordinary case is usually concluded of some colleagues’ error. However, if we consider Reason’s “Swiss Cheese Theory” (1990), the error might only be the active failure, not the latent failure. In order to find out the potential failures, this research uses Root Cause Analysis (RCA) to filter out the root cause and design relevant action plans to eliminate similar risk factors.