Case study on Business Process Management in Organization Reformation.

• Main Authors: Hsiu-lan Yu, 余秀蘭
• Other Authors: T.C. Huang
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/07627565943006770380

碩士 === 國立中央大學 === 人力資源管理研究所碩士在職專班 === 99 === Abstract The company in this case has discovered several fragmented and unclear basic steps in its business process management. In addition to referring to top-notch co-operations as examples, we have also invited a consultant firm for a check-up in order to provide the best proposal of standard operation. This research adopted the case-study method, in which the team members participating the procedure modification project have been observed and interviewed. With open interviews and discussions, plus keeping track of the scheduled process and results, the quality and expected effect of the project are accurately grasped at the end of the research. At the beginning of the research, we first probe into operation procedure modification and organization reformation. Later, the standard procedure of cross-department collaboration in which each department’s level of engagement and the achievements have been analyzed one by one. Eventually, a set of suggestions for further bettering operation procedure modification and reforming cross-department collaboration is produced. The result of this research brings forth a series of systematic solutions of modifying operation procedure and organization reformation suitable for the shipping industry nowadays. It is expected that the fruit of the research can be used as a reference for operation procedure modification and organization reformation in days to come.