An Implementation of Incident Management, Problem Management and ServiceDesk based on ITIL- A Case Study of W Company
碩士 === 國立交通大學 === 管理學院資訊管理學程 === 99 === After the U.S. subprime lending financial crisis and financial tsunami, the age of low-margin and low-price is coming. Enterprises face more challenges with global competition in the more rapidly changing environment, such as the “955”, 95% goods must be deliv...
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| Format: | Others |
| Language: | zh-TW |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/26313742602807912807 |