A Study on Staff’s Satisfaction to the Service Quality of the Information System of Accounting Department－a Case of One National University in Taiwan

• Main Authors: Lee, Cheng-Da, 李承達
• Other Authors: Yang, Chyan
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/00620523108151154011

碩士 === 國立交通大學 === 經營管理研究所 === 99 === Consumer perception of good service value comes from the service provid- er being able to deliver high quality service. This issue currently exists in the pr- ofit-making services as well as non-profit-making natures of education services. As far as university education is concerned, the goal is to cultivate highly speci- alized talent and construct a solid base of invention and innovation for science and technology. Applications of information technology in the quality educati- onal services, between administrative operation and academic development, prove to be essential instrument. In the past, researchers did not have an imp- act on staff's satisfaction to the service quality of the information system of a- ccounting departments in universities and colleges. Therefore, this study mar- ks the beginning to explore the degree of satisfaction the staff are served by t- he information system of accounting department and recommend improveme- nts to university decision makers. This study adopts the PZB model as the research framework and organizat- ion variables of one national university are the input variables. The study confi- rms that gap5 of service quality between the“User’s expectation of service q- uality”and User’s perception of service quality”makes a obvious difference. Th- ere are significant differences in organizational size variables on “Users perceiv- ved service quality”for the accounting information system. There are also int- erference effects in the variables of“Age”and “Seniority”on the “User’s perception of service quality”.