| Summary: | 碩士 === 國立交通大學 === 經營管理研究所 === 99 === Consumer perception of good service value comes from the service provid-
er being able to deliver high quality service. This issue currently exists in the pr-
ofit-making services as well as non-profit-making natures of education services. As far as university education is concerned, the goal is to cultivate highly speci-
alized talent and construct a solid base of invention and innovation for science
and technology. Applications of information technology in the quality educati-
onal services, between administrative operation and academic development, prove to be essential instrument. In the past, researchers did not have an imp-
act on staff's satisfaction to the service quality of the information system of a-
ccounting departments in universities and colleges. Therefore, this study mar-
ks the beginning to explore the degree of satisfaction the staff are served by t-
he information system of accounting department and recommend improveme-
nts to university decision makers.
This study adopts the PZB model as the research framework and organizat-
ion variables of one national university are the input variables. The study confi-
rms that gap5 of service quality between the“User’s expectation of service q-
uality”and User’s perception of service quality”makes a obvious difference. Th-
ere are significant differences in organizational size variables on “Users perceiv-
ved service quality”for the accounting information system. There are also int-
erference effects in the variables of“Age”and “Seniority”on the “User’s perception of service quality”.
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