From the perspective of cognitive neurosciences to explore the influence of music on the employee's emotional labor

• Main Author: 楊仕帆
• Other Authors: 曾芳代
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/73522900192868855118

碩士 === 國立交通大學 === 經營管理研究所 === 99 === As the service industry taken a greater part in modern time than ever before, emotional labor raised from service work has become a primary issue for workers and employers. As we all know, heavy emotional labor would make emotional tiredness happen faster, and also increase the possibility of emotional dissonance. In this study, different form the previous work that attempt to solve the emotional dissonance problem with cognitive approach, we propose music as another new route to ease the problem. Based on literature review, we first discuss the development and strategies of the emotional labor. Then the emotional dissonance’s causes and it’s outcomes are reviewed before the introduction of the emotional regulation. Second, from the perspective of cognitive neuroscience, we analyze brain’s emotion reactive region. Third, we review more literature on music therapy, including the music stimuli’s brain imaging studies, the relation between music and mirror neurons, musical emotions, music therapeutic strategies and music at work studies. Through these reviews, we have come to two propositions: (1) Resorting to emotional labor workers internal emotional regulations do limited effect on solving emotional dissonance. (2) Allowing employees to listen to their favorite music, i.e. eliciting emotional response by external input, could ease their emotional dissonance.