| Summary: | 碩士 === 國立交通大學 === 經營管理研究所 === 99 === This paper investigates the Effect of music on emotional dissonance, emotional exhaustion, and emotional control while work of employees in two different multiple coffee shops. Besides, we also use other control variables mentioned in this paper to investigate their effect on emotional dissonance, emotional exhaustion, and emotional control.
In this research, we sample employees from two different multiple coffee shops in Taipei and Taoyuan county through questionnaire, with 152 questionnaires being valid. In this study, we use some scholars’ scales as a tool and with past researches as a basis; tested our hypothesis through statistical analysis, and below are the findings:
1. With more notice of background music while work , does improve the state of emotional dissonance of employees.
2. With more notice of background music while work, does help changing views of emotional labour of employees.
3. Age of employees does affect their emotional control.
4. Working hours a day does affect the state of emotional exhaustion of employees.
Based on our research procedures and conclusion, we point out some restrictions of this study and provide directions for future research.
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