| Summary: | 碩士 === 國立交通大學 === 管理學院科技管理學程 === 99 === This thesis reports on an analysis of operating strategy of the Taiwan’s iEMS industry based on the model of innovation intensive services (IIS). By structuring a 4x5 matrix, encompassing four service packages and five innovation modes, we elucidated the strategic positioning and future development trend of the industry. It was found that core competence and externalities required to compete effectively are determined in the industry.
The model respectively dissects four influential factors of industrial environments and technological systems at the industry-level analysis to verify the requirements of industrial innovation system. IIS Matrix will help deduce critical elements of industrial environment and technological systems at the industry level by strategic positioning and KSFs in the firm level. The requirements of industrial environment and technological systems will be consolidated into the industrial innovation systems by using the IIS approach.
Results showed that in the Taiwan's iEMS industry, the future trend needs to be moved to “Unique Service”, “Selective Service” and “Process Innovation” with the support of core competence in “validation”, “marketing”, “delivery”, “after service”, and “supporting activities” and the externalities of complementarities, production and market. The industry is still in its infancy stage; product innovation is the vendors’ first step to become a member of iEMS industry.
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