The Impact of Outsourcing Management on Performance A Case of Central Region Construction Office of Taipower Company

• Main Authors: Lai Chi-Jung, 賴濟榮
• Other Authors: Huang.Y.A
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/45890210930135440185

碩士 === 國立暨南國際大學 === 管理學院經營管理碩士學位學程碩士在職專班 === 99 === This study is to explore the relationship between outsourcing management frame and achievement performance of a company. The case study of Central Region Construction Office of Taipower Company was conducted with a qualitative method by interviewing the superintendent, employee and the contractor, which covers (1) the implementation of outsourcing management of Central Region Construction Office of Taipower Company and (2) the analysis of the adoption of outsourcing management theory in Central Region Construction Office of Taipower Company (supervision, control, trust and information). This study aims to propose a preliminary analytic tool to evaluate the policy decision of outsourcing management for the person in charge of relevant issues. The scope of outsourcing management is increasingly expanded, including the entrustment of manpower, information service, labor service providing, research outsourcing and website outsourcing. Most of previous literature focuses on the scope of outsourcing management for material flow, information, manufacturing, manpower or research. However, few previous studies touch the outsourcing management for engineering. This study defined the outsourcing management as giving over the non-core ability operation of a company to outside contractor. The target company was first interviewed to understand the execution of the current outsourcing management and qualitative deep interview was then conducted to explore the key factors among outsourcing strategy, outsourcing management frame and achievement performance. The results show that the outsourcing performance of field-duty department is better than office-duty department because field-duty department has more management frames. In addition, the type of outsourcing decides the management frame as well as achievement performance. Instead, the outsourcing frame is not relevant to achievement performance.