A Study of the Motivation and Job Satisfaction of Volunteers in University Libraries

• Main Authors: Li-Mei Li, 李麗美
• Other Authors: Ellen Hao-Ying F. Liu
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/72815270158531808886

碩士 === 中興大學 === 圖書資訊學研究所 === 99 === This research is to explore the correlation between the motivation and job satisfaction in voluntary workers for national university libraries. The purposes of this research are as follows: (1) To learn backgrounds of volunteers in university libraries. (2) To explore the motivation in volunteers. (3) To explore the volunteers’ job satisfaction. (4) To learn the correlation between the motivation and job satisfaction of volunteers in university libraries. Volunteers from 19 university libraries, as the research objects, were surveyed by questionnaires in Jan.-Mar. 2011. A total of 575 questionnaires were sent, and valid responses were 354 with a return rate of 62％. According to statistical analysis of the study, the following results were found: 1. The volunteers in university libraries were mainly females. The largest age group was under 30. The largest group in occupations was the group of students, and college and university students ranked the largest group of educational background. On years of work most volunteers worked within one year. Their work were mostly processing books and periodicals, followed by book repairing. Most volunteers worked under 8 hours a month; 90% of them expressed the desire to continue the work. More than half had previous volunteer experience. 2. The motivation in volunteers showed a significant difference due to age, occupation, service certification and volunteer experience. 3. The job satisfaction in volunteers showed a significant difference due to occupation. 4. Among decisive factors of volunteers’ motivation, the highest decisive factor was the institution characteristics, and the lowest was social contact and identity. 5. Among decisive factors of volunteers’ job satisfaction, work value was the highest decisive factors, and the lowest was welfare and care. 6. The stronger volunteer motivation were, the higher job satisfaction were. 7. Only 35% of national university libraries surveyed made use of volunteers. Based on results of the study, the following suggestion were made: (1) Combining programs of volunteers with service learning to expand sources of in-coming volunteers; (2) Increasing volunteer training programs based on their needs; (3) Increasing communication between librarians and volunteers , to build the value of volunteer services; (4) Holding fellowship programs for volunteers to promote interactions within the group; (5) Establishing talent pools of volunteers.