The Development of Analysis Framework for User Oriented Systems for Call Center Services in Telecommunication
碩士 === 明志科技大學 === 工業工程與管理研究所 === 99 === The expanding global market in telecommunication services has continuously promoted users’ needs. Among various services by modern telecom providers, Interactive Voice Response System（IVR）is currently the primary channel for customer services. In reality, th...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/31497658510998932689 |