The Effects of Logistics Process Reengineering on Customer Satisfaction and Business Performance

碩士 === 康寧大學 === 國際企業管理研究所 === 99 === This study explored a company point of view from the business process reengineering and hope through the logistics outsourcing to achieve better service quality and service performance, and improve customer satisfaction and access to business performance. This st...

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Bibliographic Details
Main Authors: Kai-Ting Chen, 陳凱婷
Other Authors: Shwu-Ping Guo
Format: Others
Language:zh-TW
Published: 2011
Online Access:http://ndltd.ncl.edu.tw/handle/35885404804956549062