The research of funeral industry transformation from customized funeral plans

• Main Authors: Yu, Chuan-Fu, 余全福
• Other Authors: Chou,Shao-Kai
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/41553148756069235101

碩士 === 嶺東科技大學 === 高階主管企管碩士在職專班 === 99 === ABSTRACT The researcher has worked in the funeral business for over ten years, always ask himself：「In addition to business interests, the funeral services are the deceased person and the family members really want? When the family members lost their loved ones in the sad occasion of panic, whether we provide professional advices to family members or benefits is oriented ?」 Therefore, this study is the 「goal in life」for the funeral business as to help others. Hope to do our best part to let the funeral can be implemented to 「People-oriented」. This research focuses on the management style of the modern funeral business and the funeral ceremony. Through the document investigation and case interviews depth discussion the pattern of the modern funeral management, operational difficulties, traditional funeral ceremony, participants in the funeral, and customized funeral advantages and prospects. This purpose of this research is to explore the customized funeral plan. The research subjects are the five family members more than one year within two years at home for the funeral. Through case interviews, oral information from among the five families, for the depth understanding of their loved ones before dying from the treatment, after the death of funeral arrangements and implementation plan for the views of the funeral and life education. The research is to accomplish the following four main points: First, understand the funeral process and the meaning behind the implication. Second, analysis the funeral process soothing effects on the family. Third, after the funeral processing is completed to realize the feelings of the families. Fourth, the difference experience from the traditional funeral and the customized funeral for the family members. The research on the practice of management practices to provide funeral practitioners face in response to the different needs of the consumer reference.