| Summary: | 碩士 === 龍華科技大學 === 資訊管理研究所 === 99 === The 21 century is in an era of knowledge economy. Numerous organizations recognize knowledge management as an important cornerstone. Quite a few scholars offered theoretical models of knowledge management but few proved to be practical. Ju (2006) proposed a pragmatic knowledge management framework which sustains organizational competitiveness. This framework covers two major aspects of knowledge management: the knowledge management activities and their supportive environment. In terms of this framework, Ju postulates that an adequate supportive environment will facilitate knowledge management activities, effective knowledge management activities will enhance the quality of services and products, and good services and products will sustain organizational competitiveness.
This study takes one university of science and technology as a case to investigate the completeness and effectiveness of Ju’s knowledge management framework. Completeness concerns the capturing of all important characteristics of knowledge management and effectiveness the contributions of knowledge management to organizational competitiveness. The case study was conducted through literature survey, field observation, documentation scan, and personal interview.
The case evidences were analyzed and categorized to validate the four propositions stipulated by Ju. Results indicate that all propositions are sustained, and therefore it can be concluded that the knowledge management framework is indeed a valid knowledge management model for organizational competitiveness.
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