Examine the Customer’s Demand and Satisfaction of Information Security Product
碩士 === 國立高雄應用科技大學 === 資訊管理系碩士在職專班 === 99 === This research proposes an approach for identifying critical product quality attribute by Kano model and IPA. We apply Kano model to recognize the two-dimensional characteristic of product quality attributes and to calculate satisfaction increment index an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/09156440222016236756 |