A Study of the Relationships Among Firstline Service Personnel，s Work Value ,Service Attitude and Emotional Exhaustion—As Moderated by Generations
碩士 === 義守大學 === 管理學院管理碩士班 === 99 === The processes between products and service attitude becomes similar due to the long-term business competition. Also, the frontline workers’ service attitude is one of the factors which could attract customers and becomes one competitive advantage.However, more an...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/44002662798901460139 |