A Study on School Information System Service Quality Evaluation through the ITIL Service Management

• Main Authors: Yang Zih-Siou, 楊子修
• Other Authors: Chen Chun-Te
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/86928315107545847334

碩士 === 華梵大學 === 資訊管理學系碩士班 === 99 === Along with the information technology development, some schools construct many information systems to speed up the processing of school management, to provide more services for students, and to let the students have a good learning environment. How to management and valuation these information systems become the biggest topics. This research uses the ITIL service to manage formulates a set of appraisal target for the school affairs information system's service, And we joins the PZB pattern to guarantee the service the quality control through the Delphi method expert interview and the questionnaire survey. Afterward using Analytical Hierarchy Process to analysis computation target weight, we also carries on the appraisal to the case school affairs information system, to discover the place which needs to improve and to give the improvement key order of priority. This research in user's questionnaire survey aspect mainly by the student primarily, in the future expected that can improve the field of investigation to expand continually to school affairs information system's all users.